Monday, June 23, 2008

The Art of Appreciation

"Park West Client Services, how may I help you?"

The answer to that question is often followed by a series of questions or special requests. This is the typical Customer Service inquiry.

But then, there is the ever treasured gem of the phone call or letter of appreciation. A customer who wants to express how the wonderful Park West artwork collection and auctions so enriched their last cruise ship vacation. Or convey their gratitude at how the outstanding service they received from the Park West staff enhanced their artwork collecting experience. Or they simply wish to thank Park West for including them in one of its special auction events.

Park West has received many accolades in its nearly 40 year history, but those collected from our over 1.2 million customers have been an integral part of establishing our extraordinary reputation in the business. Following is an example of one such recent letter of appreciation and Park West encourages all of our clients to provide their positive feedback today!!

"Words cannot express how much we enjoyed and valued our Park West Las Vegas trip. It was truly outstanding. We have already received our works and as usual, are very pleased.

You asked for suggestions on how to improve future events. I honestly cannot think of anything! The events, artists, dinners, entertainment, auctions that we were allowed to participate in were incredible.

The final accolades go to your staff. They were the 'dream team' that was always kind, customer service oriented and fun.

Thanks again for allowing us to participate.

We look forward to another opportunity to experience a Park West VIP event.

Very Truly Yours,

Vera A. (Hallandale Beach, Florida)"

1 comment:

  1. I just sent a comment about how so many galleristas in New York are real snots....and how refreshing it is to do the Park West cruise auctions.

    No academic mumbo jumbo allowed. Just straight info. When you want it. And they leave you alone when you don't.

    Keep it up Park West Gallery.


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