|"Holiday Gathering" by Thomas Kinkade|
Park West Gallery Collection
Friday, January 28, 2011
Dear Park West Gallery,
"I have taken many cruises, but have never purchased any artwork. On my last cruise, I decided to purchase a work of art for my sister for Christmas. At the time, they explained to me that there was a 12 week lead time, so it would be close, and that I may not receive it time for Christmas.
When I got home, I contacted your Customer Service department to see if they could 'push' the process, so that I would receive it in time. I spoke with Mary, and she assured me that she would do everything that she could to make it happen.
Well, I just want you to know that she did in fact do that, and actually went above and beyond the call of duty. She even called me the day that it was shipped to provide me with all of the tracking information. I actually received it a week before Christmas!
I just want you to know that Mary made my experience in dealing with Park West Gallery a very pleasant one. She truly is the best Customer Service Rep. that I have ever dealt with. Please provide kudos to Mary, and tell her that her efforts made one of your customers a very happy camper!
Syracuse, New York