Thursday, December 22, 2011

Exemplary Service from Park West Gallery

Dear Mr. Scaglione,

I am writing you with regard to my recent cruise to Alaska on the Norwegian Pearl, which departed Seattle on August 21st. My wife and I have purchased art from Park West Gallery on a couple of previous cruises, so we intended to participate in the auctions on this cruise. You should also know that in our almost 40 years of marriage, my wife and I have always shared our positive feedback with management when we have received exemplary service from employees, believing as we do that positive feedback often goes unreported.

Your cruise Art Director and her assistants and his wife provided us with our best experience on any cruise previously. Not only did they represent Park West Gallery with complete professionalism and enthusiasm, but also made us feel as if we were special and appreciated clients. They were friendly, knowledgeable, informative, supportive and helpful. The art auctions and information sessions were the highlight of our cruise! [The assistant] did a wonderful job when he led one of the auction sessions and we believe he will make an excellent Art Director when he goes out on his own. [The Art Director]’s presentations were not just informative, but her love and appreciation for artists, art history and the topics she covered shone through and captivated us (I am sure other guests shared that feeling as well).

I am proud to say that I now own a Peter Max, an original Rembrandt etching (albeit it is a recent one), a one of a kind Tarkay (limited edition, hand signed, watercolor embellished) and several new Medvedev’s. Thanks to [the Art Director], I now understand what those terms mean and their implication for our own collecting. We are going to have to rethink almost all of the walls of our house, but what a fun thing it will be to do. We can’t wait to share our art with our friends and family!

Thank you for your time and your choices of personnel to represent your Galleries. We look forward to our next cruise and opportunity to add to our collection.

Sparks, Nevada

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