Friday, June 3, 2011

Park West Gallery Truly Understands Exceptional Customer Service

"Campagne Provincale" by Emile Bellet
Park West Gallery Collection

Dear Park West Gallery,

"Wanted to drop a quick note to commend your Customer Service staff. I have had two interactions with them—one over the credit card I received and one about a missing piece of art. 

The first experience was great and unfortunately I did not write down the young ladies name who was professional and helped me. The second time about the missing piece of art I spoke with Mary G. She promised to research the problem and call me back within 24 hours. She did what she said she would do and when she said she would and got back only a few short hours later and resolved the problem. and than called again to tell me the piece was shipped and a ETA. 

The professionalism of your customer service people not only makes me feel comfortable and trust you but makes excited to purchase from you because I know there are no problems only quick solutions. I was a Managing Director for a very large multinational company Customer Service was one of the areas under my control. This tends to make me critical, but I applaud your people as they truly understand what exceptional customer service is and are truly the foundation upon which your business is built, they not only provide exceptional customer service but also build relationships. 

Bravo keep up the great work and I look forward to dealing with Park West Gallery."

Ted I.
Great Neck, New York

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